Terms and conditions



Unless otherwise specified, all shipping costs are the sole  
responsibility of the customer.

2.  Returns are only Fez Home’s responsibility if there is an error in  
fulfillment of order or defective merchandise. Problem must be  
reported within 5 business days. In these cases Fez Home will replace  
with correct merchandise at our cost upon receipt of wrong or  
defective merchandise. A call-tag will be supplied for return. Package  
must be postmarked.
3.  Returns for any other reason will result in a 15% restocking fee  
and must be postmarked.

4.  In the event a product is listed at an incorrect price due to  
typographical error or error in pricing information received from our  
suppliers,Fez Home shall have the right to refuse or cancel any orders  
placed for product listed at the incorrect price. Fez Home shall have  
the right to refuse or cancel any such orders whether or not the order  
has been confirmed and your credit card charged. If your credit card  
has already been charged for the purchase and your order is  
canceled,Fez Home shall immediately issue a credit to your credit card  
account in the amount of the incorrect price.
5.  Items in stock will be shipped within 5 business days. Items  
back-ordered or special/custom orders can take to 4-8 weeks depending  
on complexity of custom order.  Large or complex orders may take longer.
6.  We accept the following credit cards: Visa, MasterCard, American  
Express,  and Discover. There is no surcharge for using your credit  
card to make purchases. Please be sure to provide your exact billing  
address and telephone number (i.e. the address and phone number your  
credit card bank has on file for you). Incorrect information will  
cause a delay in processing your order. Your credit card will be  
billed upon shipment of your order.

7.  We accept money orders, cashier’s checks, personal checks, and  
company checks in U.S. Dollars only. Orders are processed upon receipt  
of a money order or cashier’s check. For personal and company checks,  
please allow up to 10 banking days after receipt for clearance of  
funds before the order is processed. We cannot guarantee the  
availability of a product by the time funds clear or payment is  
received. We will charge a $25 fee on all returned checks.
8.  For a multiple product order, we will make every attempt to ship  
all products contained in the order at the same time. Products that  
are unavailable at the time of shipping will be shipped as they become  
available, unless you inform us otherwise. You will only be charged  
for products contained in a given shipment, plus any applicable  
shipping charges. You will only be charged for shipping at the rate  
quoted to you on your purchase receipt. The entirety of this shipping  
charge may be applied to the first product(s) shipped on a multiple  
shipment order.
9.  Your receipt of an electronic or other form of order confirmation  
does not signify our acceptance of your order, nor does it constitute  
confirmation of our offer to sell. Fez Home reserves the right at any  
time after receipt of your order to accept or decline your order for  
any reason or to supply less than the quantity you ordered of any item.